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Support

See our Frequently Asked Questions below. As always we are happy to help with any App related questions. Email us at support@eviale.com.

Please remember, eViale’s support team is unable to answer any medical /medication related questions. Please contact your health care provider for these inquiries.

Account Information

What is eViale?
eViale is a medication reminder mobile application. It allows you to have an up-to-date medication list in the palm of your hands at every point of care.
To sign up for an eViale subscription, simply choose from one of our two available subscription options, monthly or annual, and subscribe to the plan that best suits your needs.
eViale operates on a subscription-based model with two different packages: monthly and annually. You will be charged according to the duration of the package you select, and payments are processed via your credit or debit card.
It is important you create an account to be able to save your medications and access full use of the app.
All of your data is encrypted and only you, who has your account email and password can log in to your account. We are HIPAA and GDPR compliant.
No, sharing your subscription with other accounts is not permitted at this time. Each subscription is intended for use by a single account holder only. If you have any questions or require further assistance, please contact our support team.
At present a dependent profile can be created in the application by accessing the Caretaker tab. Follow the prompts to enter the information to complete the setup process.

Within the app:
You can log into your your eViale profile, go to settings and tap delete to send a request to delete your account.

From the website:
To delete your account, please send an email to support@eviale.com from the email address associated with your eViale account. Use Subject: Delete My Account. This will allow our team to verify your identity and proceed with the deletion of your account, including all associated data.

Please note that there may be legal reasons for us to keep you data, such as if we receive a law enforcement request asking us to preserve data.

About Medication

Why is taking my medication important?
Medications are an integral part of the medical treatment plan for acute and chronic illnesses. It is important to take your medications on time to maintain the therapeutic levels in your blood.
Many people, especially with chronic illnesses, are on at least 4 medications. Research have shown that people on 4 or more medications tend to be less compliant with medication regimen as this may be more disruptive to their usual lifestyles.

Adding Medications

eViale offers 2 ways to add medication: Upload the prescription summary and manually typing in the medications.
Add Via Upload:

Keep the prescription summary that your pharmacy attaches to your medication bag.

1. Tap Health Record on your dashboard.
2. Tap on Upload Icon in the top right-hand corner of the screen.
3. Tap Scan Document then Save. This will extract the information on the prescription summary. Tap Save. Then Add.
4. Follow prompts to add information and schedule administration time(s), start and end date (if necessary), or continuous for long term maintenance medications.
5. Go to Medication Reminder screen, your medication with times to take will be here.

1. Tap Health Record on your dashboard. At the bottom of the page. Tap Add Medication Manually.
2. Type the name of the medication to search
3. Then type the name of the medication in the pop-up window
4. Then type the name of the medication in search once again.
6. Follow prompts to complete adding the medication information and schedule administration time(s), start and end dates (if necessary), or continuous for long term maintenance medications.
7. Go to Medication Reminder screen, your medication with times to take will be here.

eViale is available for all devices

Eviale is a medication management solution app for Android, Apple and Windows devices.

Download on Android

Download on Apple

* Available on iPhone, iPad and all Android devices